Jurong – English

Your health plan has changed. Now you and your family will be able to count on the entire SAMP accredited network, discounts and benefits. Stay put for news! 

Click here to access Clark’s your digital card for your SAMP healthcare plan.

Click here to access Clark’s migration to SAMP presentation.

Jurong Exclusive Concierge

Not avaitlible in English yet.

In addition to SAMP’s digital channels, which provide you with ideal support, we now have the Concierge Cell. A personalized service to resolve issues, with ancestors dedicated to the case from beginning to end of the request.

Remember: the Concierge Cell should only be activated when digital channels cannot resolve your case.

Access SAMP's app through the QRCodes below:

How to:

English step by step below the videos.

  • Click on “Telemedicina”>”Consulta Online”
  • Click on “Atendimento Imediato”
  •  Select the symptoms and click on “Iniciar Atendimento”
  •  Your service request was made. Wait for the doctor’s call
  •  Before the appointment, you can also attach exams and photos
  • To start the service, click on “Acessar”

  • Click on “Agendamento”
  • Click on “Nova Consulta”
  • Fill the option of “Local”(Location) and “Especialidade”(Specialty)
  • Select the doctor 
  • Select your preferred time
  • Check your appointment information
  •  Appoitment Scheduled

Important: All appointments are visible in the “Agendamento” tab. If you want to cancel, click on “Cancelar Consulta”.

  • Click on “Atualização Cadastral”
  • Change the necessary data and click on “Enviar”
  • Click on “Ok”, confirming that your data has been updated

  • Click on “Solicicação de Autorização”
  • Fill all fields
  • Attach files to send photo of medical order
  • Click on “Solicitar” to confirm your order

  •  Click on “Boletos”
  • View the history of due and expired payments and select the desired payment
  • You can copy the barcode or generate a 2nd copy 
  •  Click on “Permitir”(Allow)
  • There: You have access to a 2nd copy of the payment

  • Click on “Demonstrativo de Coparticipação”
  • Select which time period you want, then click on “Buscar”(Search)

  • Your search can be done by typing the specialty, the name of the doctor or the location
  • Fill all fields and click on “Buscar”(Search)
  • Click on the desired result for more information
  • Now, you have the complete information of the specialist

  • Click on the “Carteirinha Virtual”(Virtual ID Card) located on the bottom of the screen
  • Slide to view the front and back of the card

Congratulations. Now you have a dental plan. Stay put for news! 

Click here to access your Sul América coverage.

Click here to access your Sul América APP presentation.

Click here to download the file for your Sul América service providers. Please  do not attempt to view this file on your browser or phone, it is really big.

Access Sul Américas's app through the QRCodes below: